Bad UX = Lost Revenue.

Let’s Change That.

User Experience Research in Jersey, Channel Islands

I help to transform your UX into a revenue generator with research-driven insights that boost customer satisfaction and profitability.

Get a free heuristic evaluation report.

A heuristic evaluation is the first step to understanding what’s going wrong with your user experience, be that a digital product, app, or website. It highlights UX “violations” and provides recommendations to fix problems negatively impacting your customer experience (and your metrics).

Fill in the form below with a URL to your digital product or website, or tell me your app and I will download it. As long as I can access it, I can evaluate it.

You will receive your free heuristic evaluation report (conducted by me!), in two business days with clear recommendations on improvements.

If you’re not doing real customer research, you’re flying blind. Without understanding your customers deeply, any investment in customer experience is a gamble. I give you the insights that guarantee every move you make leads to more money.

Take it from me

If you have some time, you can watch me explain exactly how I think about and apply user researcher to organizations + I share two secrets of how to get started right away with understanding customers!

What I can do for you in less than six months:

  • Increase customer retention: Retaining customers is cheaper than finding new ones. My strategies make sure they stay longer and spend more.

  • Boost revenue: Businesses I’ve worked with have seen significant revenue boosts in as little as six months by optimizing customer feedback systems.

  • Reduce churn: Stop losing customers to poor service. I’ll show you how to identify the real issues and fix them, turning potential losses into revenue.

  • The flywheel effect: The more we learn from your customers, the more we optimize your systems. It’s a continuous loop that builds momentum, driving consistent growth over time.

Most consultants sell you a plan. I give you the research and insights to back it up. With me, it’s not just strategy—it’s a continuous cycle of improvement based on real customer feedback that drives sustained growth.

Hi, I’m Nikki

I’m a user researcher & strategist with 11 years of experience.

I don’t just deliver insights; I provide a complete transformation rooted in user-centered research. From optimizing digital experiences to embedding continuous feedback loops, every recommendation is tied to clear business outcomes—be it higher conversions, increased user engagement, or stronger customer loyalty.

Investing in user research isn’t just about improvement; it’s about impact. Delaying critical changes can cost more in missed opportunities and user drop-offs. My clients see a 3x to 5x return on their investment within the first year by focusing on high-impact areas that drive meaningful results for their bottom line.

Here are some big changes I’ve made at other organizations:

  • Increased annual revenue by £500,000 after I transformed their customer journey based on real user data.

  • Through a data-driven feedback system, one company saw a 30% increase in repeat customers and a 25% rise in profits within 6 months.

How I help you achieve your goals

  • Audit & Research

    I dig deep into your customers’ behaviors, pain points, and desires to understand what drives their spending.

  • Strategy

    I build a targeted plan using real data to improve your customer experience and drive higher sales.

  • Continuous optimization

    As customer needs change, so do my recommendations. We’ll continuously gather feedback and refine your customer experience strategy, creating a flywheel that keeps driving growth.