Why choose UX Forensics?

Unlock the full potential of your business

At UX Forensics, I’m all about helping your business thrive through user research. Let me share how partnering with me can make a difference for you:

Demonstrating ROI

Imagine this: You’re seeing customer satisfaction scores climb steadily. That’s what happened with a fintech client of mine who, after my user research, saw their satisfaction score soar by 30% and reduced churn by 20%. I dig deep to understand what frustrates your users and what they need, turning those insights into real improvements that boost loyalty.

Think about the relief of not wasting resources on unnecessary developments. That’s what I did for a SaaS company, helping them focus on three key features that mattered most to their users. This not only reduced development costs by 40% but also ensured they delivered exactly what their users needed.

Picture your revenue graph spiking. By understanding user behaviors and needs, I helped an e-commerce business increase their conversion rates by 35% and boost their revenue by 25%. My insights turn into effective marketing strategies and user experiences that drive results.

Comprehensive Services

Let’s talk about truly getting to know your customers. My discovery research involves user interviews, surveys, and observational studies. For example, a government agency I worked with discovered critical user needs, leading to a service overhaul that increased engagement by 45%. I uncover deep insights into motivations, behaviors, and pain points, empowering you to create solutions that resonate.

When it comes to testing and evaluation, I leave no stone unturned. From usability testing to card sorting and prototype testing, my methods ensure your designs are user-friendly and effective. For instance, my usability testing for an online retailer led to a 20% increase in checkout completion rates. I iterate until we get it right, reducing post-launch issues by 30% for an ecommerce company I partnered with.

And I don’t just stop there. Continuous improvement is my mantra. With regular check-ins, progress tracking, and updates based on user feedback, I helped a law firm boost their client satisfaction score by 40%. My ongoing support ensures you stay aligned with user needs and foster sustainable growth.

Long-Term Benefits

1. Staying ahead of the competition is crucial. User research equips you with the knowledge to continuously meet and exceed user expectations. An insurance company I worked with maintained their market lead by adapting to changing user needs I identified. This isn’t just about keeping up – it’s about leading the pack.

2. Making strategic decisions becomes second nature with data-driven insights. A tourism board revamped their marketing strategy using my insights, leading to a 50% increase in tourist engagement. I help you pivot effectively through real research.

3. Risk mitigation and cost savings are part of my promise. By identifying potential issues early, I saved a logistics company millions by addressing user concerns before they became costly problems. My clients have seen significant savings and efficiency gains, such as a non-profit that reduced operational costs by 30% by implementing my recommendations.

I understand that every business is unique. That’s why my services are customized to meet your specific needs and goals. Take the bespoke research project I did for an educational institution, resulting in a 60% improvement in student satisfaction. I tailor my approach to ensure maximum relevance and impact. Guiding you through the implementation of research findings is where I shine. My hands-on workshops and training sessions have led to remarkable improvements, like a healthcare provider who saw a 50% boost in staff engagement and patient care practices after my workshops. I ensure your team can effectively apply the insights I uncover.