Testimonials and Work Samples
“Working with Nikki as a user research consultant was exceptional. Her expertise in user research and strategic analysis was a true game-changer for us. Through comprehensive generative research, Nikki provided us with deep insights into customer’s pain points, motivations, and unmet needs — most of which we were completely unaware of. This invaluable information enabled us to enhance our booking flow, leading to a 25% increase in customer retention and a 15% boost in new customer acquisition. Nikki’s talent for identifying potential risks and offering practical solutions has driven significant positive business outcomes for us.”
“We brought Nikki in during a difficult time in our organization. We continuously received negative feedback through surveys and customer support. While we were able to make some quick fixes and changes, we realized we didn’t have a deep enough understanding of our users and what they needed from us. Nikki carried out deep interviews that uncovered many rich insights, from unmet needs to pain points we couldn’t have even dreamed of. Watching her in action was incredible; she immediately had rapport with each participant, getting them to open up. She took all that valuable information and turned it into a concrete roadmap of improvements we could make, and since then, our team has become so much more user-centric, and we’ve moved our company’s important metrics forward.”
“Nikki’s research insights not only helped us mitigate risk on a new product offering and nail the experience of that product, but also, through her story-telling and expertise, convinced the entire organization of the utter importance of user research. She delivered a beautiful report with clear and actionable recommendations and held an incredibly engaging workshop to help us ideate on the insights — she facilitated us bringing research into action. After engaging with her (and when she said she couldn’t work for us full-time), we ran to hire a user researcher and have since built a team. We still regularly engage with Nikki on workshops whenever we can!”
“Nikki is a master of transforming user research directly into strategy and risk-mitigation that aligns with team and business goals. When we brought her in to help us with improving our current experience, she applied the best methodologies to answer all of our questions, as well as uncovering unknown unknowns. Her insights gave us visibility into exactly where we had to improve and how we could do so. Nikki is not just a user researcher, but a strategic thought partner and someone I would highly recommend to any company looking to improve their teams, organization, and products.”